Privacy Policy
At FixMacBook ("we", "our", or "us"), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, process, and protect your personal data when you use our website, request a quote, or use our UK-wide collection and repair services.
This policy is designed to comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Information We Collect
We only collect the information necessary to provide you with our services. This may include:
- Identity & Contact Data: Your full name, email address, phone number, and physical address (for device collection and return).
- Device Data: Information about the device you are sending to us, including the MacBook model, serial number, and a description of the technical issues.
- Technical & Usage Data: IP address, browser type and version, time zone setting, and operating system when you visit our website.
2. How We Use Your Information
We use your personal data for the following purposes:
- To provide you with diagnostic quotes and customer support.
- To facilitate the collection, repair, and safe return of your device via our logistics partners.
- To communicate with you regarding the status of your device.
- To process payments for our services securely.
- To comply with legal or regulatory obligations.
3. Data Privacy on Your Device
We understand that your MacBook may contain sensitive personal or business files. We adhere to a strict device data policy:
- Strict Confidentiality: Our technicians will never browse, copy, share, or alter your personal files, photos, or documents unless explicitly instructed by you (e.g., for data recovery services).
- Testing Limits: If we require access to your operating system to test hardware functions (like the keyboard or speakers), we recommend creating a temporary "Guest" or "Test" account prior to collection.
- Data Liability: While we take the utmost care of your device, we always recommend backing up your data using Time Machine before sending your MacBook to us.
4. Who We Share Your Data With
We do not sell your personal data. We only share your data with trusted third parties necessary to fulfil our service, including:
- Courier Services: Your name, phone number, and address are shared with our logistics partners (e.g., DPD, Royal Mail) solely to collect and return your device.
- Payment Processors: We use secure, compliant third-party payment gateways to process transactions. We do not store your credit/debit card details on our servers.
5. Data Security & Retention
We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, accessed in an unauthorised way, altered, or disclosed.
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any warranty, legal, accounting, or reporting requirements. Typically, service records are kept for a period of up to 6 years for tax and warranty purposes.
6. Your Legal Rights
Under UK data protection laws, you have rights relating to your personal data, including the right to:
- Request access to your personal data.
- Request correction of the personal data that we hold about you.
- Request erasure of your personal data.
- Object to processing of your personal data.
- Request the restriction of processing of your personal data.
If you wish to exercise any of the rights set out above, please contact us using the details below.
7. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us at:
FixMacBook
Email: support@fixmacbook.co.uk
Phone: 07775 223371